ANDTEK Applications for Unified Communications

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Support and Software Update Service Plans



Software Service Plans from ANDTEK are an efficient way to get the most out of your investment in communications software. With ANDTEK Software Service Plans, our experienced support engineers are available to help you identify and resolve technical issues with your communications software.

 BusinessProfessionalProfessional
Direct*1		PremiumPremium
Direct*1		Premium+Premium+
Direct*1
Telephone/Online
Technical Support		8x58x58x524x7 *224x7 *224x7 *224x7 *2
Response Time24h24h24h4h4h1h1h
VPN Remote-OptionalOptional
Software Update Service
Bug Fixes
L1 SupportPartnerPartnerCustomerPartnerCustomerPartnerCustomer
L2/L3 SupportANDTEKANDTEKANDTEKANDTEKANDTEKANDTEKANDTEK


Request support by contacting support@andtek.com or our phone support with your Contract ID.

*1 Direct Service Plan: Usually first level support is done by our partners. In the case of "Direct" service plans first level is done directly by the end-customer and we are supporting end-customers with Level 2 and 3 support.
*2 for Severity 1 and 2 incidents



© 2000-2012 ANDTEKANDTEK Cisco Unified CallManager Group and Presence ServiceANDTEK Mini ACD for small Call Center services - automatic call distribution for Unified CallManagerANDTEK voice recording for Unified CallManager Express with secure recordingANDTEK IP phone lockout and phone lockdown to secure unified communication networksANDTEK voice and media broadcast solution with crisis conferencingANDTEK Directory integration for Active Directory, LDAP and SQL into Unified Communication NetworksANDTEK IP camera integration and door opener for Unified CallManager networksANDTEK IP phone settings module to simplify profile selection on IP phonesANDTEK Attendant Console and CTI softwareANDTEK PC desktop client for IP phone control, click-to-dial, MS Outlook dialer and presence integrationANDTEK Rapid application development platform for unified communications applications serviceANDTEK mobile business communications applications for mobile devices using the Android platformARC (ANDTEK Ressource Center) access to software and documentationANDTEK mobile business communications applications for mobile devices using the iPhone platform Terms | FAQ | Partner | Company

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Fastlinks: Voice Recording | Presence and Status | Lock Phone | Directory | Desktop Client | IP Camera | IP Phone Settings | Broadcast and Paging | Attendant Console
Communications Applications | Free XML Services | ARC | VoIP Ceiling Speaker | Audio Amplifier | Android | iPhone
 
Cisco ®, Cisco IOS ®, Cisco ® Systems and the Cisco ® Logo, are registered trademarks or trademarks of Cisco Systems Inc. and / or affiliates in the U.S. and certain other countries. Cisco Unified Call Manager and Cisco Unified Communications Manager are referring to the respective products of Cisco.
Apple ®, iPhone ®, iPod ® Mac ® and Macintosh ® are trademarks of Apple Inc., registered in the U.S. and other countries.
ANDTEK©, AND Phone© and AND Mobile© are trademarks of ANDTEK GmbH.
All other trademarks mentioned in this document or Web site are the property of their respective owners.